Frequently Asked Questions
Everything you need to know about shopping with Thesupermade®
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days. Please note that processing time at our warehouse may take an additional 1-3 days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return or exchange process.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments through PayPal, Apple Pay, and Google Pay.
Can I track my package once it has shipped?
Yes, once your order leaves our facility, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
Are your materials sustainably sourced?
Thesupermade® is committed to ethical fashion. We prioritize high-quality, durable fabrics and work closely with manufacturers who adhere to fair labor practices and environmental standards.